FAQ
What are the key amenities and services offered at The Mandrake Hotel?
At The Mandrake Hotel, we offer a range of exceptional amenities and services to ensure a memorable stay for our guests: Rooms: Choose from our selection of luxurious rooms, suites and our award-winning Penthouse, each uniquely designed to provide a captivating and comfortable environment for your stay. Eat and Drink: Within the heart of Fitzrovia, The Mandrake is more than a place to stay; it's a culinary destination. Embark on a culinary journey at our exclusive dining destinations and bars: YOPO, Jurema, The Courtyard and Waeska. Indulge in ethnobotanical cocktails and savour South American-inspired cuisine. Private Events: Host your special events or gatherings in our stylish and versatile Private Dining Room, creating unforgettable moments tailored to your needs. Spiritual Wellbeing: Discover tranquillity and rejuvenation with our Spiritual Concierge. We will help you explore various holistic practices and therapies to nurture your body and mind. Music and Artist-in-Residence Programs: Immerse yourself in creativity and culture with our music and artist-in-residence programs, which showcase the vibrant arts scene of the city. At The Mandrake Hotel, we are dedicated to providing a truly immersive and enriching experience for our guests, making your stay with us truly extraordinary.
Is The Mandrake Hotel located in a central area, and what are some nearby attractions?
The Mandrake Hotel is strategically located in the vibrant Fitzrovia area of London, making it an ideal choice for both leisure and business travellers. This central location provides easy access to a multitude of iconic attractions and entertainment hubs, including: British Museum: Just a short distance away, the British Museum houses an extensive collection of art and artefacts from around the world, making it a must-visit for history and culture enthusiasts. Oxford Circus: Located nearby, Oxford Circus is a renowned shopping district, home to an array of high-end boutiques, department stores, and fashion outlets. Regent Street: Stroll down Regent Street, famous for its elegant architecture, diverse shopping options and incredible restaurants. Covent Garden: Explore the charming streets of Covent Garden, known for its street performers, artisan shops, and the Royal Opera House. Leicester Square: Experience the heart of London's entertainment scene at Leicester Square, which hosts movie premieres, theatres, and a variety of dining options. Trafalgar Square: Admire the iconic Trafalgar Square, home to the National Gallery, Nelson's Column, and the vibrant energy of this central gathering place. With The Mandrake Hotel's prime location in Fitzrovia, you will find yourself at the centre of the action, with easy access to these and many more exciting attractions, ensuring a memorable and convenient stay in London.
How do I make a reservation at The Mandrake Hotel, and can I do it online?
Here is how to make a reservation at The Mandrake Hotel, including the online booking option: Online Reservation: To make a reservation at The Mandrake Hotel, simply visit our hotel's official website at www.themandrake.com. Once you have entered our website, you will simply have to click on the BOOK YOUR STAY button. You will then find a user-friendly booking interface where you can enter your check-in and check-out dates, select the type of room or suite you prefer, and provide any additional preferences or special requests. Once you have filled out the necessary information, you can proceed to confirm your reservation securely online. 2. Email Reservation: Alternatively, you can make a reservation by sending an email to our dedicated reservations team at sleep@themandrake.com. In your email, please include your preferred dates, the type of accommodation you desire, and any specific requirements or preferences you may have. Our team will respond promptly to assist you in finalising your reservation. Whether you choose to book online through our website or via email, we are committed to ensuring a seamless and enjoyable booking experience for our guests at The Mandrake Hotel.
Are pets allowed at The Mandrake Hotel?
Yes, we do welcome small-sized pets. We understand that pets are a part of the family, and we aim to accommodate their presence to ensure a comfortable and enjoyable stay for both you and your furry companion. Please feel free to contact us for further information or to discuss any specific pet-related accommodations you may require during your visit.
What are the check-in and check-out times?
Our check-in and check-out times are as follows: Check-in: 3:00 PM Check-out: 11:00 AM Please keep these times in mind when planning your stay with us. If you require any special arrangements or need to adjust your check-in or check-out times, feel free to contact our reception or reservations team, and we will do our best to accommodate your needs.
Does the Mandrake Hotel offer any special packages or offers for guests?
Absolutely, The Mandrake Hotel regularly proposes special packages and offers for our guests to enhance their stay. These packages can include discounts on room rates, complimentary amenities, or unique experiences to make your visit even more memorable. To discover the latest special packages and offers available, we would recommend visiting our official website and navigating to the “Rooms & Suites Offers” or "Food & Beverages Offers" pages. There, you will find detailed information about the current promotions, including any restrictions or booking requirements. Taking advantage of these special packages is a great way to elevate your experience at The Mandrake Hotel while enjoying excellent value.
Are there any art installations or unique features within the hotel?
Certainly, The Mandrake Hotel is renowned for its fusion of art, culture, and design. It boasts a diverse curation of artists, performers, exhibitions, and events that create a unique and immersive experience for our guests. Within the hotel, you can expect to find: Art Installations: The hotel often features captivating art installations throughout its public spaces and guest areas, showcasing the work of both established and emerging artists. Cultural Events: The Mandrake Hotel hosts a range of cultural events, including art exhibitions, live performances, and interactive experiences that provide guests with an opportunity to engage with the arts and culture scene. Artist Residencies: The Mandrake's Artist in Residence program (AiR) is committed to cultivating a dynamic environment, fostering meaningful engagement between artists and visitors within the beautifully crafted confines of the hotel. This synergy leads to the generation of unparalleled, thought-provoking, and dynamic pieces of art. Hotel guests and visitors are afforded a firsthand opportunity to witness the artistic process, and they often play an integral role in the creation of the final artwork, seamlessly becoming an essential component of the photograph, painting, mural, or tattoo. Unique Design: The Mandrake Hotel's interior design itself is a work of art, with its eclectic and visually stunning decor, which reflects a commitment to creativity and aesthetics.
Is there a Spa or Wellness centre at The Mandrake Hotel for guests to enjoy?
Yes, at The Mandrake Hotel, we offer a unique and dedicated wellness experience through our Spiritual Concierge service. This service is designed to provide guests with access to a range of holistic practices and therapies to nurture both body and mind. Guests can enjoy various wellness offerings, which may include: Physical Wellbeing: Access to holistic treatments such as massages and yoga, provided by experienced practitioners. Healing Rituals: Opportunities for physical and spiritual realignment through Soul Restore Healing, Shamanic Healing and Chakra Healing therapy. Soundscape Alchemy: Participation in Sound Frequency Alignment, Crystalline Sound Healing and Cosmic Gong Bath sessions to rebalance your energy and soothe your mind and soul. While The Mandrake Hotel may not have a traditional spa facility, our Spiritual Wellbeing Concierge service ensures that guests can enjoy a holistic wellness experience that aligns with our commitment to providing a unique and enriching stay.
Can you tell me about the dining options available at The Mandrake Hotel?
Certainly, The Mandrake Hotel offers a diverse range of dining options to cater to various culinary preferences and occasions. Here are the dining options available: YOPO Restaurant: YOPO is a premier dining destination at The Mandrake Hotel, offering an exquisite menu that draws inspiration from South American flavours and culture. Guests can savour a fusion of vibrant and bold dishes in an elegant and artistic setting. YOPO Bar: YOPO Bar complements the restaurant and provides a sophisticated setting to enjoy handcrafted cocktails, fine wines, and a selection of spirits. It is an ideal spot for pre-dinner drinks or a relaxed evening with friends. Jurema Terrace: Jurema Terrace is a beautiful outdoor space surrounded by lush greenery. It offers a tranquil setting for al fresco dining and drinks, providing a unique escape from the bustling city. Waeska Bar: Waeska Bar is known for its extensive selection of mezcal and agave-based spirits. It is a place where guests can explore the world of artisanal spirits in a stylish and intimate atmosphere. Whether you are seeking an exceptional dining experience, cocktails in a chic setting, or an outdoor oasis for relaxation, The Mandrake Hotel's dining options cater to your tastes and preferences, ensuring a memorable culinary journey during your stay.
Does The Mandrake Hotel cater to special dietary needs or offer vegetarian options?
Yes, The Mandrake Hotel is attentive to special dietary needs and offers a selection of vegetarian options on its menu to accommodate guests with vegetarian preferences or dietary restrictions. Our culinary team is dedicated to providing diverse and flavourful choices to ensure that all guests can enjoy a satisfying dining experience during their stay.
What measures are in place to ensure the safety and security of guests at The Mandrake Hotel?
At The Mandrake Hotel, we prioritise the safety and security of our guests, and we have implemented several measures to ensure a secure environment: 24-Hour CCTV Surveillance: We maintain a comprehensive CCTV surveillance system throughout the premises to monitor and enhance security at all times.
Trained Staff with SIA Badges:
During nighttime hours, our security personnel are trained and certified with Security Industry Authority (SIA) badges, ensuring the presence of trained professionals to address any security concerns or emergencies. These security measures are in place to provide our guests with a safe and comfortable environment throughout their stay, offering peace of mind and a sense of security during their time at The Mandrake Hotel.
Can I host events or private gatherings at The Mandrake Hotel?
Yes, you can host events and private gatherings at The Mandrake Hotel. We offer stylish and versatile event spaces that are well-suited for various occasions, including corporate meetings, private parties, and more. Our dedicated events team can work with you to tailor the space and services to meet your specific needs, ensuring a memorable and successful event. For all your event needs, The Mandrake Hotel can provide the ideal venue and support to ensure the success of your occasion. To book an event with us, please contact us at events@themandrake.com.
Are there any outdoor art installations or sculptures on the hotel's premises?
Yes, The Mandrake Hotel features outdoor art installations and sculptures on its premises, specifically in the courtyard and on Jurema Terrace. These artistic elements add to the unique and immersive atmosphere of the hotel, allowing guests to appreciate art in an outdoor setting while enjoying the lush greenery and ambience of these spaces. It's another way in which The Mandrake Hotel incorporates art and creativity into the overall guest experience.
Can guests request private tours or introductions to the artists behind the exhibited works?
Certainly, guests at The Mandrake Hotel can request private tours or introductions to the artists behind the exhibited works. However, it is important to note that such requests typically need to be approved in advance by the hotel staff or management. This ensures that the hotel can coordinate and facilitate these special experiences for guests, taking into consideration the availability of artists and any logistical arrangements that may be required. Guests who are interested in private tours or interactions with artists are encouraged to contact the hotel's concierge or management team to make arrangements and receive the necessary approvals, providing an enriching and personalised art experience during their stay.
Are there any art-focused events or exhibitions planned for specific seasons or holidays?
The Mandrake Hotel's commitment to art and culture is a year-round endeavour, and one of its notable ongoing programs is the Artist in Residence programme. This initiative ensures a constant flow of artistic events and exhibitions, allowing guests to engage with artists and their work throughout the year. While specific seasonal or holiday-themed art events or exhibitions may not be the primary focus, the presence of artists in residence, live performances, exhibitions, and cultural experiences ensures that there is always something artistic and engaging happening at the hotel. Guests can inquire with the hotel staff or check the official website for the latest updates on upcoming art-focused events and exhibitions to make the most of their stay and cultural exploration.
Are there any relaxation packages or experiences for guests to choose from?
The Mandrake Hotel presents enticing packages and exclusive offers to enhance our guests' stay. These packages may encompass enticing room rate discounts, complimentary amenities, or distinctive experiences to add an extra layer of delight to your visit. For the most up-to-date information on our special packages and offers, we recommend exploring our official website's "Rooms & Suites Offers" or "Food & Beverage Offers" sections. There, you'll uncover comprehensive details about our current promotions, inclusive of any specific terms, conditions, or booking prerequisites.
Do you offer SPA services?
Yes, The Mandrake Hotel collaborates with AIRE Ancient Baths in Covent Garden to offer spa services to its guests. While these spa services are not typically included in the room rate and are offered as a paid service, guests have the opportunity to enjoy a range of spa treatments and wellness experiences at the nearby AIRE Ancient Baths. AIRE Ancient Baths is known for its luxurious and rejuvenating spa experiences, including thermal baths, massages, and other wellness treatments. This collaboration allows guests of The Mandrake Hotel to indulge in a pampering and relaxing spa experience during their stay, enhancing their overall comfort and well-being. Guests can inquire with the hotel or AIRE Ancient Baths for details on available spa services and make reservations as needed.
Does The Mandrake Hotel offer airport transportation or shuttle services?
Yes, we offer airport transportation services for a fee. We provide convenient airport transfers to and from nearby airports, ensuring a hassle-free journey to the hotel for our guests. This service can be arranged through our concierge or reservations team, allowing you to have a comfortable and seamless transition to and from the hotel to enhance your overall travel experience.
How can I modify or cancel my reservation at The Mandrake Hotel if needed?
To modify or cancel your reservation at The Mandrake Hotel, you can follow these steps: Modification: If you need to modify your reservation, you can typically do so through the confirmation email you received when you initially booked your stay. Look for any links or instructions provided in that email to access your reservation details. Alternatively, you can contact the hotel's reservations team via email at sleep@themandrake.com to request the desired changes. Be sure to provide your reservation details, including the confirmation number, to facilitate the process. Cancellation: If you need to cancel your reservation, you can also use the confirmation email to initiate the cancellation process, following any provided links or instructions. Alternatively, you can send an email to sleep@themandrake.com to request the cancellation. Make sure to include your reservation details, such as the confirmation number, to ensure a smooth cancellation process. Please note that cancellation policies may vary depending on the specific terms and conditions of your reservation, so make sure to review those policies to understand any potential fees or deadlines associated with modifications or cancellations.
Are there any unique cultural events or performances hosted at The Mandrake Hotel?
Yes, The Mandrake Hotel hosts unique cultural events and performances through its Artist in Residence Programme. This program is designed to bring a diverse range of artists, performers, and creatives from various disciplines into the hotel, providing guests with the opportunity to engage with and immerse themselves in different forms of art and culture. These residencies can include live performances, exhibitions, workshops, and interactive experiences, creating a dynamic and culturally enriching environment for guests during their stay at The Mandrake Hotel.
Does The Mandrake Hotel have accessible rooms or facilities for guests with disabilities?
Yes, The Mandrake Hotel is committed to providing accessibility for all guests. We have accessible rooms and facilities to accommodate guests with disabilities, ensuring a comfortable and inclusive stay. These rooms and facilities are designed with features such as wider doorways, accessible bathrooms, and other amenities to cater to the needs of individuals with disabilities. We prioritise accessibility and strive to make every guest's experience enjoyable and convenient. If you have specific accessibility requirements or need assistance, please feel free to contact our reservations team, who will be happy to assist you in selecting the most suitable accommodations.
What are some nearby shopping and entertainment options close to The Mandrake Hotel?
The Mandrake Hotel enjoys a prime location in London's Fitzrovia neighbourhood, providing guests with easy access to a variety of shopping and entertainment options in the surrounding area. Some nearby options include: Soho: Just a short walk away, Soho is known for its eclectic mix of shops, boutiques, restaurants, and vibrant nightlife. It's a fantastic place to explore for unique shopping and dining experiences. Oxford Street: Oxford Street, one of London's most famous shopping destinations, is also nearby. It features a wide range of high-street and luxury brands, department stores, and fashion outlets. Regent Street: Regent Street is renowned for its elegant architecture and shopping opportunities, including luxury boutiques and flagship stores. It's an ideal destination for upscale shopping. Selfridges: Located on Oxford Street, Selfridges is an iconic department store offering a premium shopping experience with a wide selection of fashion, beauty, and luxury goods. These shopping and entertainment options make The Mandrake Hotel an excellent choice for guests looking to explore London's diverse retail and cultural scene during their stay.
How can I contact the concierge at The Mandrake Hotel for personalised recommendations?
To contact the concierge at The Mandrake Hotel for personalised recommendations and assistance, you can send an email to reception@themandrake.com. Our dedicated concierge team is ready to provide you with tailored suggestions, answer your questions, and assist you in making the most of your stay in London. Whether you are looking for restaurant recommendations, local attractions, or special requests, our concierge team is here to ensure you have a memorable and enjoyable experience at The Mandrake Hotel.
What style of design and decor can I expect at the hotel?
At The Mandrake Hotel, you can expect a luxury lifestyle property with a distinctive and eclectic style of design and decor. Our hotel is known for its unique and artistic aesthetic, combining elements of luxury and contemporary design to create a captivating and immersive atmosphere for guests. The decor often features a blend of bold colours, intricate textures, and artistic installations, offering a visually stimulating and memorable experience. Each room and common area is thoughtfully designed to provide a one-of-a-kind, immersive environment that reflects the hotel's commitment to creativity and aesthetics.
Are the rooms and suites designed with a particular artistic theme?
Yes, the rooms and suites at The Mandrake Hotel are designed to offer a unique and artistic experience. While there may not be a specific overarching artistic theme, each room is carefully curated to provide a sense of comfort and cocooning, combined with a provocative use of colour, texture, and original works of art. This approach creates a visually stimulating and immersive atmosphere that reflects the hotel's commitment to creativity and aesthetics, ensuring that guests have a memorable and artistic stay.
How is the hotel involved in supporting local artists and the art community?
The Mandrake Hotel actively supports local artists and the art community through its Artist in Residence Programme. This program is a testament to the hotel's commitment to fostering creativity and cultural engagement. Artist in Residence Programme: The Mandrake Hotel hosts a rotating roster of artists from various disciplines, including visual artists, musicians, performers, and more. These artists are invited to live and work within the hotel, creating and showcasing their art on-site. Guests have the unique opportunity to interact with artists, witness the creative process, and experience a dynamic and evolving artistic environment during their stay. By providing a platform for artists to express themselves and engage with the hotel's guests, The Mandrake Hotel actively contributes to the local art community and promotes artistic collaboration and appreciation. This initiative fosters a sense of cultural enrichment and creativity within the hotel and supports the broader artistic ecosystem in London.
Is there an art gallery or exhibition space within the hotel?
The Mandrake Hotel is more than just a place to stay; it is itself an art gallery. The entire hotel is designed to be an immersive and artistic experience, with each area serving as a canvas for creativity. From the lobby to the rooms and common spaces, you will find a curated collection of art and design elements that contribute to the hotel's unique and visually stimulating atmosphere. The Mandrake Hotel's commitment to art and aesthetics is a central part of its identity, and guests can explore and appreciate the artistic expressions throughout the entire property during their stay.
Can guests purchase the artwork displayed in the hotel?
While The Mandrake Hotel may display and celebrate artwork throughout its premises, it typically does not offer the artwork for sale to guests. The focus is on providing a visually stimulating and immersive artistic experience rather than acting as an art gallery with artworks available for purchase. Guests are encouraged to appreciate and engage with the art as part of their overall stay and cultural enrichment.
Are there any art-related workshops or classes offered for guests?
The Mandrake Hotel does not offer art-related workshops or classes for guests. While the hotel embraces art and culture as a central part of its identity, the focus may primarily be on providing a visually stimulating and immersive artistic environment rather than hosting formal workshops or classes. However, the presence of artists in residence and the opportunity to engage with them during your stay can be an enriching and educational experience in itself.
What cultural events or performances are regularly hosted at the hotel?
The Mandrake Hotel regularly hosts cultural events and performances, including a weekly music program featuring DJ events and live music. This provides guests with an opportunity to enjoy a vibrant and dynamic entertainment scene right at the hotel. Additionally, the hotel may also feature various special events, art exhibitions, and performances as part of its commitment to the arts and culture. Guests can often find information about these events and performances through the hotel's official website or by inquiring with the hotel staff.
Can you recommend nearby art galleries or creative hubs to explore in the city?
Certainly, if you are staying at The Mandrake Hotel and are interested in exploring nearby art galleries and creative hubs in London, you will find several options in the vicinity. Here are a couple of recommendations: Eclectic Gallery: Located on Newman Street, the Eclectic Gallery is a contemporary art space that features a diverse range of artworks from both emerging and established artists. It's a great place to explore modern and cutting-edge art exhibitions. Pontone Gallery: Another nearby option is the Pontone Gallery, also on Newman Street. This gallery focuses on contemporary and abstract art, showcasing works by both British and international artists. It's known for its thought-provoking exhibitions. These galleries provide excellent opportunities to immerse yourself in the local art scene and discover new artistic expressions. Additionally, the Fitzrovia neighbourhood, where The Mandrake Hotel is situated, is known for its artistic and creative atmosphere, so you might come across other art-related spaces and studios while exploring the area. Enjoy your art exploration in London!
How is the hotel's architecture and interior design influenced by the art on display?
The Mandrake Hotel's architecture and interior design are deeply influenced by the art on display and the overall commitment to providing a unique and immersive experience for guests. Here's how this influence is reflected: Artistic Aesthetics: The hotel's architecture and interior design are characterised by artistic aesthetics, with each space serving as a canvas for creativity. From the lobby to the guest rooms and common areas, you'll find a blend of bold colours, intricate textures, and original art installations that create a visually stimulating environment. Art as a Focal Point: Art is a central element of the hotel's identity, and it is integrated into the design and decor. The presence of art is not just decorative; it shapes the entire ambience of the hotel, immersing guests in a world of creativity and aesthetics. Immersive Experience: The goal is to provide guests with an immersive and unforgettable experience where they can engage with and appreciate the art around them. This approach ensures that every aspect of the hotel, from its architecture to its furnishings, contributes to the overall artistic and cultural journey of the guests. In summary, The Mandrake Hotel's architecture and interior design are inextricably linked to the art on display, creating a cohesive and enriching experience for guests that goes beyond traditional hotel aesthetics.
Can the hotel arrange art-related excursions or guided tours in the city?
The Mandrake Hotel may not typically arrange art-related excursions or guided tours in the city as part of its services. However, guests who are interested in art-related activities and tours in London can explore various tour operators and cultural organisations in the city that offer guided art tours, visits to museums and galleries, and other cultural experiences. The hotel's concierge or front desk staff may also be able to provide recommendations and assist with booking such excursions if requested. This allows guests to have a customised and enriching art experience tailored to their preferences.
Do you offer any exercise classes?
Yes, Our Spiritual Concierge offers guests access to: - Slow Morning Flow Yoga - Private Yoga These exercise and wellness classes are a great way for guests to stay active, de-stress, and enhance their overall sense of well-being during their stay at The Mandrake Hotel.
Do you offer any well-being services?
Certainly, The Mandrake Hotel offers well-being services through its Spiritual Concierge. Guests can access a range of holistic therapies, all aimed at nurturing both body and mind. Additionally, the concierge provides opportunities for spiritual exploration through practices like Chakra Healing and more. These services reflect the hotel's commitment to offering a holistic and enriching experience, allowing guests to relax and rejuvenate during their stay.